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FREQUENTLY ASKED QUESTIONS (FAQ)

Shipping

WHERE DO YOU SHIP?

WHEN ARE YOU GOING TO SEND MY ORDER?

HOW DO YOU SHIP?

HOW MUCH DOES SHIPPING COST?

HOW CAN I TRACK MY ORDER?

WHY IS MY SHIPMENT STATUS UNCHANGED?

I DID NOT RECEIVE MY TRACKING NUMBER! WHAT HAPPENED?

THE TRACKING NUMBER SHOWS THAT THE ORDER ARRIVED, BUT I DID NOT RECEIVE ANYTHING. WHAT DO I DO?

HOW LONG DOES SHIPPING TAKE?

Payment

HOW CAN I PAY FOR MY ORDER?

WHAT IS THE DISPLAYED CURRENCY ON YOUR WEBSITE? CAN I PAY WITH ANOTHER CURRENCY?

Orders

I WANT TO CHANGE SOMETHING WITH MY ORDER, BUT IT HAS ALREADY BEEN PROCESSED! WHAT TO DO?

I WANT TO CANCEL MY ORDER, BUT THE ORDER HAS ALREADY BEEN SHIPPED. WHAT TO DO?

THE CONTENT IN THE PARCEL IS NOT WHAT I ORDERED

WHAT DO I DO IF MY ORDER WAS DAMAGED DURING SHIPPING?

General

IS MY PERSONAL INFORMATION SECURE?

WHAT IS NEXT? HOW DO I GET UPDATES FROM YOU?