Help Center

We currently only ship within Malaysia and Singapore. If you are residing outside Malaysia or Singapore, sign up our newsletter and we will make announcement once we roll out to more countries soon or drop us an email to info@itsherbs.com. 

We do our best to process every order within 2-3 business days. You should receive a notification when the item has been shipped. If you do not receive an email, please check your spam folder. Email us at info@itsherbs.com if you think there is something wrong.

We ship orders by DHL Commerce courier service. After finished processing your order, we will send it to shipping company and it will be completely handled by them. When it is on delivery, you will be contact by the courier company / courier personnel for actual delivery timing. So please contact the courier for any enquiries.

Free delivery for order more than RM120/RM250 for Peninsula/East Malaysia & RM350 for Singapore.

We charged a flat rate of shipping fees for Peninsula Malaysia is RM8.50 while East Malaysia is RM12 for < 0.5 KG with RM 6 each additional 0.5 KG and Singapore is RM35 for < 1KG with RM 11 each additional 0.5 KG for orders below free delivery threshold.

** There might be additional delivery charges on Seasonal items due to special logistic preparation. 

We will send you the tracking number to the email that you submitted when you placed your order. Please note that the tracking information may be displayed 1-2 days after you receive that email.

If it happened most likely your shipped has been delayed. Delivery time delays can be due to e.g extreme weather conditions or caused by the courier company. Please note that tracking information can be displayed after your order has been shipped.

If you have not received your tracking number within 2-4 business days after receiving the shipment confirmation, please contact us at info@itsherbs.com

Call your local courier station to clarify the situation! They have far more knowledge about your parcel than we do.

Delivery within Peninsula Malaysia it will take 2-3 working days. For East Malaysia and Singapore will take 3-7 working days. 

We offer safe shopping via Billplz and accept cards payments (Credit & Debit cards) via Paypal. 

The default currency is Malaysian Ringgit. The prices are all displayed in local currency but we accept international payments by foreign credit cards with Paypal.

It is probably too late for us to change the order. If the address is incorrect, please email us the right address before the day after placed order.

It is probably too late for us to stop the package. Please contact us at info@itsherbs.com to explain your situation, and we will see what we can do. You should also have a look at our Return Policy. please click HERE.

We sometimes make mistakes and sorry about that. Please contact us at info@itsherbs.com and give us your order number on the subject of the email. Please include photos of the product and the packaging. We will do our best to solve this issue for your quickly.

Sometimes the courier company mishandles the parcels and a product can be damaged during shipping. You should first try to open the package and see if the product inside is also damaged. If there is anything wrong with it, please contact us at info@itsherbs.com. Please include photos of the product and the packaging. We will do our best to solve this issue for you quickly.

We will never sell or give any of your personal information to any third parties. Among our top priorities is safeguarding your private data and enable you to securely navigate and make purchases in our store.

Sign up our newsletter and follow us on social media. When we release a product or announcement, we will publish it on our social media pages.

完全可以，多数人都会提前准备好，以免临时手忙脚乱，所以建议可以先提前预定。在购买后，我们的中医团队将会与准妈妈联系了解妈妈的情况后，依照个人的体质客制化配制属于准妈妈的配套，并在预产期前准时把月子汤料配套送到妈妈的手上。

由于月子汤料包会依照个人体质而配制并且新鲜包装，所以建议尽量可以在最少2个星期以前预定。但如有特殊状况可以直接联系我们的客服，我们会为您尽快安排。

准妈妈不用担心，我们的月子汤料包已有帮助催母乳的配方，但是中医团队也会依照妈妈的需求与情况配制，以确保每一位妈妈能在坐月期间得当适合的调理。

适合的，因为【不是坐月】是完全依照个人的情况以及需求客制化配制，我们也提供免费咨询服务，您可以先与我们的中医团队联系，中医团队将了解情况后准备适合的处方。

可以的，我们会使用SF 快递发货，运输只需 RM200， GST另计。 由于邮寄至新加坡需要较长的时间，建议可以在预产期前两个月以前预定。

没问题，您可以直接与我们的客服联系，我们的团队将会尽力协助您。

线上0%分期付款可分4 - 12期付款，只需在付款是选择 Grab Paylater / Splitit 付款，并能自行选择期数。

月子汤料包都是新鲜食材准备，无添加任何化学成份，并且使用真空包装且不占位。如果是提前数月购买建议可以放入冰箱储藏以确保食材的新鲜度。

【不是中藥】的每位中医师都经过团队慎重精选，并通过严格的培训，每位医师都有一定的临床经验。我们在过去的三年里为超过3000位患者朋友恢复健康，也与本地许多月子中心配合，并且提升了传统处方以客制化的形式帮助准妈妈产后恢复。所以，请您放心哦！