We currently only ship within Malaysia and Singapore. If you are residing outside Malaysia or Singapore, sign up our newsletter and we will make announcement once we roll out to more countries soon or drop us an email to firstname.lastname@example.org.
We do our best to process every order within 2-3 business days. You should receive a notification when the item has been shipped. If you do not receive an email, please check your spam folder. Email us at email@example.com if you think there is something wrong.
We ship orders by DHL Commerce courier service. After finished processing your order, we will send it to shipping company and it will be completely handled by them. When it is on delivery, you will be contact by the courier company / courier personnel for actual delivery timing. So please contact the courier for any enquiries.
Free delivery for order more than RM120/RM250 for Peninsula/East Malaysia & RM350 for Singapore.
We charged a flat rate of shipping fees for Peninsula Malaysia is RM8.50 while East Malaysia is RM12 for < 0.5 KG with RM 6 each additional 0.5 KG and Singapore is RM35 for < 1KG with RM 11 each additional 0.5 KG for orders below free delivery threshold.
** There might be additional delivery charges on Seasonal items due to special logistic preparation.
If it happened most likely your shipped has been delayed. Delivery time delays can be due to e.g extreme weather conditions or caused by the courier company. Please note that tracking information can be displayed after your order has been shipped.
It is probably too late for us to stop the package. Please contact us at firstname.lastname@example.org to explain your situation, and we will see what we can do. You should also have a look at our Return Policy. please click HERE.
We sometimes make mistakes and sorry about that. Please contact us at email@example.com and give us your order number on the subject of the email. Please include photos of the product and the packaging. We will do our best to solve this issue for your quickly.
Sometimes the courier company mishandles the parcels and a product can be damaged during shipping. You should first try to open the package and see if the product inside is also damaged. If there is anything wrong with it, please contact us at firstname.lastname@example.org. Please include photos of the product and the packaging. We will do our best to solve this issue for you quickly.
We will never sell or give any of your personal information to any third parties. Among our top priorities is safeguarding your private data and enable you to securely navigate and make purchases in our store.